What is the role of the top 50 most influential industry figures in the UK? Are you also attracted to the aesthetics of working life shared by Moon founder Zhang Yuxuan Veronica, who is committed to creating diverse and inclusive harmony?

Moon founder Zhang Yuxuan Veronica, who promotes "sustainable fashion without compromising economic benefits", is ranked among the top 50 most influential industry figures in the UK. [1]

Committed to creating a diverse and inclusive corporate team experience, often through the "Veronica's Fashion Pace" page to talk about the aesthetics of working life, the global Women in Marketing industry shaping award winners. [2]

At the age of 23 , he explored and tried his career in many ways

Veronica talked about her imagination of the workplace when she was young, because she wanted to learn how to run a brand, so she got a boutique sales job in her first job after graduating from college.

Later, I noticed the rise of online stores, realized that "digital physical stores" and "overseas market competition" are irreversible trends in the next decade, so I resolutely changed to a second job, followed the owner of a self-made network marketing company, learned to optimize search engines, organize website architecture to attack overseas markets, and write English copywriting.

As soon as we hear it, we know that the career skills required for these two kinds of jobs are very broad and diverse, and both hard and soft power must be available!

"That time was like a turnip and a pit, and the mentality of missing skills would make up for what skills." She said with a smile, but everyone who has experienced it knows that the current cloud is light and breezy, and how much time and hard work was exchanged for it at that time.

Image courtesy | Veronica

After the age of 25, she gave up her job in Taiwan and flew to the UK to develop a career, only to find that the familiar field in the past had reached Europe and had to start again! She knew that she had to let go of all presuppositions, relearn, and accept the new spectrum of Europe, but she also honed a radiant self over the years.

And one day on a cool London night under the pressure of many years of high-pressure work, Veronica and its co-founders came up with an idea: to be a company that allows those who work hard to survive gracefully – and Moon was born.

Its concept stems from the fact that when we work during the day, we all feel like we are overlooked by our employers like the sun, but when we work at night, we are taken care of by the moon!

Moon's mission is to help entrepreneurs create a culture while ensuring that workers enjoy a deep employee experience from the beginning of their employment to the end of their work, find value in their work, and make life more colorful as a result.

"This is also close to my personal ideals." Veronica nodded seriously, from employees to bosses, she knows what people need.

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Experience the hidden illusion of inclusion, the unintentional goodwill can push people into the abyss

With many years of experience working in different places, Veronica, as a foreigner, can better understand whether a workplace environment is diverse and inclusive. We asked her if she had any personal cases and got a full answer.

First, she uses her own experience to divide the phenomenon of insufficient pluralistic communion into two main categories:

First, the stereotype of a specific group

She mentioned that in the technology industry she is in, the proportion of women is relatively rare, and her skin color and nationality are also a very small number of the whole, "I even go to the kitchen to pour water, I will be mistaken by the new people as a cleaning staff." 」

This is the original stereotype of a person with a specific appearance, which leads to the first glance of the person's tacit acquiescence to the other party's socio-economic position and a different way of treating it.

Photo | Photo by Mimi Thian on Unsplash

II. The Implicit "Illusion of Inclusion"

"If the Inclusion Illusion Trap occurs in an environment where there is a leading decision-making role, the leader may assume that he is accommodating, but is not aware of his blind spots, unconscious biases, and relatively intolerant behaviors." Veronica explained seriously.

She cites her own personal example at a large-scale business presentation: foreigners and local people enter the stage of on-site publication on an equal footing through blind competition for documents in the early stages. Because the survival of the company is at stake and individual signing, everyone competes fiercely for rare cooperation opportunities, however, foreigners who are a minority party are prone to encounter the following three situations on the spot:

  • Scenario 1:

At the same time that I stepped down from the stage, the host said to the audience on the stage: "The publisher just now can publish in a language that is not his own native language, which is already very good!"

  • Scenario 2:

After the presentation, the host asked me to pause for a moment and asked, "You shouldn't be a local, right?" Can you tell us where you're from?"

  • Scenario 3:

After the speech, the audience responded enthusiastically, and some viewers asked: "I like what you just said, I am an investor in a company, I don't know if your company will think of cooperating with partners like us in the form of an alliance?"

The host's eyes widened, and before I could answer, he jokingly said to the audience, "Isn't this a pile?"

Photo | Photo by Elissa Garcia on Unsplash

Veronica counted the lessons and analyzed the situation with us. In the first and second situations, the host actually wants to show his concern for the rare expatriate "goodwill label", but may not realize that this preconceived perspective allows potential partners and investors in the audience to shift the focus of the professional field that was originally in the publisher to the fact that he is an expatriate.

This may also remind investors of risks in many ways, such as the fact that expatriates are bound to have fewer local contacts and uncertain permanent residency status... which in turn reinforces the disadvantages in overall risk assessment.

In the case of Scenario Three, the host amplifies the "unconscious bias" with a microphone, so that the sense of trust that expatriates have worked so hard to build in the professional field is weakened through inappropriate jokes.

In the trap of the inclusion illusion, the vast majority of the participants in the scene may not notice anything unusual in the atmosphere at the moment, and the person who shows the "tolerance illusion" is also unintentional, which makes it more difficult for those whose rights and interests are affected to deal with this kind of thing.

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Communicate frankly to resolve conflicts and create a more inclusive environment with your own hands

Hearing this, we tensed up like we were there, and we wanted to know what to do when we encountered that situation.

Veronica shares the experience of these years, and she believes that the best thing to do is to calm down and analyze: Is this person with the "illusion of inclusion" unintentional and not malicious?

If so, but not urgently, then we rearrange our mood and remind ourselves of the purpose of the occasion and the tasks we plan to accomplish. When the first task is completed, if there is enough energy to go back and find the person who previously had the "tolerance illusion", through communication to help him understand our situation better.

She shares an example of processing in the context of the above paragraph:

"Once again, the host stressed to the investors that English is not my mother tongue, so I quietly packed up my emotions and focused on communicating with the investors in the audience. After the whole conference, I went backstage to thank the host for the hard work of the day, and also shared my harvest today."

After listening to Veronica's feedback, the moderator first froze, then thanked her for her willingness to tell herself, and apologized: "I'm sorry that I didn't realize at the moment that such words are so inappropriate and put your position in an unfair state, and I will be more careful not to let similar things happen in the future." 」

Veronica smiled slightly, saying that she was relieved after that conversation, because she knew that the environment of the future host could be more "diverse and communion".

Focus on finishing

  1. The first step: first confirm whether the other party is unintentional and not malicious, and if it is malicious, it will be dealt with immediately.
  2. Step 2: If the matter may be unintentional, then then evaluate whether the matter is urgent or not, and whether you have other tasks that need to be important to the big picture.
  3. Step 3: Find the right time to point out the matter with the parties.

Image courtesy | Veronica

How to heal after heartache and tiredness in the workplace? Three charging methods to repair energy

For Veronica, who is good at sharing the aesthetics of working life in the community, we can't help but ask: If you feel heartbroken and tired in the workplace, how can you heal yourself?

She synthesizes her experience over the years and shares her own tips for restoring energy, which is to live well during off-duty hours and build a sense of accomplishment from the small daily things! For example:

1. Take care of the home environment and arrange it yourself

What kind of life you yearn for, just practice it yourself! From sorting out items to taking care of flowers and plants, we will take resources that seem useless in life but can actually be reused, and arrange your home well.

"The reason why the arrangement is so stressful is that it allows me to regain control of my own space, and in the process of arranging the placement of my own items, I will feel a sense of self-confidence that I will regain control over my life." 」 Put aside the worries at work, unfold the mentality of giving up and take back the dominance of life, and let the women in front of you shine.

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2. Study the recipes and dishes yourself

There is a sense of ritual in life, Veronica says seriously. She likes to use her concentration in her cooking outside of work, carefully prepare ingredients to cook a table of delicious food, and arrange elegant tableware to add taste, so that she can eat healing, and let her neighbors and friends eat happily.

"It's satisfying to see the smiles of your neighbors and friends when they come to their homes to eat and drink... to expand their experience and create value for them!" 」 She grinned and giggled, really contented look.

3. Cherish your time with your family

Life is limited, children will be big, parents will be old... As long as you remember this matter, you can cherish every moment of good time with relatives, friends and lovers.

These are three ways Veronica wants to share with readers how to recharge, encouraging them to record the good times that make them feel satisfied, "One day when you look back, you will find that the small things are all your love." 」

Live your life with rituals, and such a day is really exciting!